Training Services

Customized services offered in French and English worldwide

Managing Turbulence and Change – 1 to 2 days

Concepts and tools for managing change in turbulent and unpredictable contexts.

- beyond strategic planning
- predictable and unpredictable change
- chaos theory and turbulence in systems
- bounded instability
- cultural diversity and ambiguity
- introduction of innovation
- resistance to change
- leadership and instability.

Managing Diversity and Intercultural Relations – 1 to 3 days

Concepts and skills for effective leadership in a diverse and changing workplace.

- a changing workforce and society
- equity of access to opportunity
- diversity and productivity
- culture
- gender and communication
- shifting power structures
- intercultural relations strategies
- policies
- skills and systems in a diversity-valuing and harassment-free organization
- strategic planning

Cultural Diversity, Gender and Teams – 2 to 4 days

Strategies and tools to form, manage and diagnose diverse work groups and teams.

- characteristics of effective teams
- gender
- culture and work groups
- team formation and maintenance
- team diagnosis and remediation.

Constructive use of Conflict – 1 to 3 days

Principles and tools for productive use of conflict in organizations.

conflict as communication
constructive and destructive conflict
characteristics of the conflict-positive organization
conflict and culture
skills for effective conflict management.

Performance Management – 2 to 3 days

Principles and procedures for effective on-going employee performance management.

- principles of performance management
- job descriptions and work plans with measurable results
- effective management communication
- shared definition of standards and assessment processes
- dealing with the "grey zone" and poor performers
- managers' accountability

Training of Trainers – 2 to 4 days

Concepts and skills to help technical specialists prepare and present effective training sessions.  

- instructional design
- cultural diversity and learning
- training methods
- evaluation of training
- beyond strategic planning