Diversity and Change workshop


This workshop helps managers and employees deal with the impacts of diversity, instability and unpredictable change. It provides concepts and tools to assist managers and employees to understand and deal effectively with the reality of operating in a turbulent environment.

The workshop increases skills needed to address the human impacts of activities such as diversification, downsizing and related changes in their organizations. These human relations skills lend order to instability and foster the creativity that makes it possible for organizations to thrive in these rapidly-changing times.

    * Information is presented in the following categories:
    * Our changing society
    * Perceptions of racism in management decisions
    * Diversity and human relations
    * Managing change and instability
    * Interpersonal communication
    * Groups in a changing organization
    * Creative use of conflict
    * Work groups and teams
    * Power and change in organizations
    * Responses to organizational change
    * Learning and planned change
    * Emotions, self-management and change

There is much more in this manual than can be covered in a brief training session. This workbook is a resource for dealing with the human impacts of diversity and organizational change—workshops are tailored to each organization and material is selected as required to meet the needs of particular groups of learners.

Reading List

Argyris, Chris. “Teaching Smart People How to Learn.” in Howard, Robert (ed). The Learning Imperative: Managing People for Continuous Innovation. Boston: Harvard Business School, 1993. pp. 177 - 194.

Aycan, Zeynep. Cross-Cultural Industrial and Organizational Psychology." Journal of Cross Cultural Psychology. Vol 31 No 1, January 2000. Pp 110 – 128.

Barczak, Gloria et al. "Managing Large-Scale Organizational Change." in Organizational Dynamics. Vol. 16, No. 2 (Autumn 1987) pp. 23-35.

Batten, T.R. The Non-Directive Approach in Group and Community Work. London: Oxford University Press, 1967.

Behn, Robert D. "Management by Groping Along." in Journal of Policy Analysis and Management. Vol. 7, No. 4, 643-663 (1988).

Bond, Michael Harris. "Unity in Diversity: Orientations and Strategies for Building a Harmonious, Multicultural Society" in Adamopoulos, John & Kashima, Yoshihisa. Social Psychology and Cultural Context. Thousand Oaks, CA: Sage, 1999. Pp 17 – 40.

Bridges, William. Job Shift. Reading, MA: Addison-Wesley, 1994.

Bunker, Barbara Benedict, and Alban, Billie T. "What Makes Large Group Interventions Effective?" Applied Behavioral Science, Vol. 28, No. 4 (Dec. 1992) pp 579-591.

Campbell, Jeremy. Grammatical Man. New York: Simon & Schuster. 1982.

Clark, Ian D. "Restraint, Renewal and the Treasury Board Secretariat." in Canadian Public Administration Vol 37, No. 2 (Summer 1994). pp. 209-248.

Consultation: A Compilation. Wilmette IL: Bahá'í Publishing Trust, 1980.

Coon, Heather M and Kemmelmeier, Markus. "Cultural Orientations in the United States: (Re)Examining Aifferences Among Ethnic Groups." Journal of Cross-Cultural Psychology, Vol. 32, No. 3, May 2001, pp. 348-364

Distefano, Joseph & Maznevski, Martha. "Creating Value with Diverse Teams in Global Management." Organizational Dynamics, Vol. 29, No 1, 2000, pp 45-63.

Donohue, William A. and Kolt, Robert. Managing Interpersonal Conflict. Newbury Park: Sage, 1992.

Douglis, Carole. “The Beat Goes On.” Psychology Today, November, 1987, pp. 37 –42.

Drucker, Peter F. "Really Reinventing Government." in The Atlantic Monthly, February 1995, pp. 49-61.

Eisler, Riane, and Loye, David. The Partnership Way. San Francisco: Harper. 1990.

Eisler, Riane. The Chalice and the Blade. San Francisco: Harper and Row, 1987.

Francis, D. and Young, D. Improving Work Groups. San Diego: University Associates, 1979.

Freire, Paulo. Cultural Action for Freedom. Cambridge: Harvard Educational Review, 1970.

Fisher, Roger and Ury, William. Getting to Yes. New York: Penguin, 1981.

Graham, Pauline (ed.) Mary Parker Follett: Prophet of Management. Cambridge: Harvard Business School, 1995.

Gudykunst, William B., and Ting-Toomey, Stella. Culture and Interpersonal Communication. Newbury Park: Sage, 1988.

Hall, Edward. T. Beyond Culture. Garden City, NY: Anchor Press, 1976.

Heckscher, Charles and Donnellon, Anne (eds). The Post-Bureaucratic Organization: New Perspectives on Organizational Change. Thousand Oaks: Sage, 1994.

Hirschhorn, Larry and Gilmore, Thomas. “The New Boundaries of the ‘Boundaryless’ Company, in Howard, Robert (ed).The Learning Imperative: Managing People for Continuous Innovation. Boston: Harvard Business School, 1993. pp 157 - 176.

Hofstede, Geert. Cultures and Organizations. London: McGraw-Hill, 1991.

Ingram, Jay. Talk Talk Talk. Toronto: Penguin, 1993.

Kanter, Rosabeth Moss. When Giants Learn to Dance. New York: Simon & Schuster, 1989.

Kiel, Douglas L. Managing Chaos and Complexity in Government. San Francisco: Jossey-Bass, 1994.

Marris, Peter. Loss and Change. London: Routledge & Kegan Paul, 1986.

McCall, George and Simmons, J.L. Identities and Interactions. New York: The Free Press, 1978.

Noer, David M. Healing the Wounds. San Francisco: Jossey-Bass, 1993.

Osborne, David and Gaebler, Ted. Reinventing Government. New York: Penguin, 1993.

Plumptre, Timothy W. Beyond the Bottom Line: Managing in Government. Halifax: Institute for Public Policy. 1988.

Prigogine, Ilya and Stengers, Isabelle. Order out of Chaos. Toronto. Bantam Books. 1984.

Schein, Edgar H. Organizational Culture and Leadership. San Francisco: Jossey-Bass, 1991.

Schwartz, Peter, & Ogilvy, James. The Emergent Paradigm: Changing Patterns of Thought and Belief. Melno Park, CA: Stanford Research Institute, 1983.

Senge, Peter M. et al. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. New York: Doubleday, 1994.

Senge, Peter M. The Fifth Discipline: the Art and Practice of the Learning Organization. New York: Doubleday, 1990.

Sikkema, Mildred & Niyekawa, Agnes. Design for Cross-Cultural Learning. Yarmouth, ME: Intercultural Press, 1987.

Stacey, Ralph D. Managing the Unknowable: Strategic Boundaries Between Order and Chaos in Organizations. San Francisco: Jossey-Bass, 1992.

Tamas, Andy. "The Manager and the New Public Service" in Canadian Public Administration, Vol. 38, No. 4 (Winter 1994), pp. 613-621.

Taylor, William C. “Control in an Age of Chaos” in Harvard Business Review. Nov.-Dec. 1994, pp. 64-76. (Reprint 94610).

Tjosvold, Dean. The Conflict-Positive Organization: Stimulate Diversity and Create Unity. Reading, MA: Addison-Wesley, 1991.

von Bertalanffy, Ludwig. General System Theory. New York: George Brazilier. 1968.

Waters, Harry Jr. "Decision Making and Race." in International Journal of Intercultural Relations. Vol 18, No. 4. (1994), pp. 449-467 .

Wheatley, Margaret J. Leadership and the New Science. San Francisco: Berrett-Koehler, 1992.

div-change.pdf17.06 KB