Jules Oliver

Jules Oliver brings 29 years of increasingly complex executive experience in developing and delivering employment preparation and creation programs, implementing large change or reform initiatives within organizations, motivating employees, synergy building, learning, and training. He has over 23 years as a federal public servant, 15 of which as a senior executive manager with the Public Service Commission and Human Resources Development Canada.

He is an expert in issues relevant to organizational strategies for change, human resource management, equity and diversity. As a senior executive in the federal government he managed over $300 million in program funds. He provides insightful solutions to complex problems and has a diversified work experience.

He has travelled extensively throughout North America, and has made several presentations in England and Africa on a wide variety of human resource management issues.

He has a keen understanding and appreciation of issues relevant to organizational change, human resource management, and diversity. In 1998 the Baha'i Community of Canada presented Jules a Certificate of Commendation in recognition of his demonstrated commitment to promoting racial unity in Canada.

Jules has provided executive coaching services to clients on the Call to Leadership Program (an Embracing Change Initiative) offered by the Learning Centre Plus at Health Canada, Nova Scotia Region. He has provided expert advisory services to the intensive one-week Residential Course for Federal Managers and Superviors called: Embracing and Leading Change in an Inclusive Public Service sponsored by the Public Service Commission of Canada in the Manitoba Region

Jules is a futurist and as such a professional and an active member of the World Future Society based in Maryland, U.S.A., and an associate member of the American Museum of Natural History.

Currently, he is the President of Zone Switch, a Division of 3504204 Canada Inc.(incorporated in 1998). The Company focusses on human resource challenges pushing ideas and strategies forward. He is still very involved with the federal public service and is frequently contacted by departments to assist them in developing and implementing human resource initiatives in such areas as competency assessment, staffing, career development coaching, mentoring, diversity initiatives, and organizational transition strategies.


English, French

Security Clearance:


Areas of Expertise

Program Design and Development
Program Management and Delivery
Strategic and Operational Planning and Execution
Diversity Management/Employment Equity
Organizational Reform and Transition Strategies
Staff & Organisation Development, Training, Learning, and Facilitation
Labour Market Employment Development Strategies
Community Development and Teaching
Human Rights


1998 - Present JRO Zone Switch
1994 - 1998 Director General, Diversity Management Directorate, Public Service Commission of Canada (PSC)
1990 - 1994 Director General, Employment Equity, PSC
1987 - 1990 Director, Innovations Marketing, Strategic Policy and Planning. HRDC
1986 - 1987 Director, Canadian Jobs Strategy Reorganization, HRDC
1983 - 1985 Director, Job Corps Program, Labour Market Development, HRDC
1980 - 1983 Director, Canada Community Services, HRDC
1978 - 1980 Director, Youth Jobs Corps, HRDC
1977 - 1978 Special Advisor, Staff and Organizational Development, HRDC
1975 - 1977 Consultant, Community Employment Strategies, HRDC
1973 - 1975 Assistant Director, Company of Young Canadians, Crown Corp.
1970 - 1973 Executive Director, Black United Front, Nova Scotia
1969 - 1970 Chief Human Rights Officer, HR Commission, Nova Scotia



1996 - 97- Senior Executive Management Program (SEMP)
1987 - Present - Continual upgrading of informatics skills
1983 -96 - Continual upgrading of French language
1983 - SM - Management Orientation Program
1969 - Masters, Social Work, Acadia University, Nova Scotia
1969 - Diploma, Social Work, Dalhousie University, Nova Scotia
1967 - Bachelors, Sociology, Acadia University, Nova Scotia


Diversity Management/Employment Equity

Developed an Employment Equity Strategy for the Public Service Commission (PSC) involving a strategic direction for 1992 to 1997. The above lead to the restructured Special Measures Initiatives Program (SMIP), a $68 million program for 4 years focused on the recruitment, development and retention of designated group members in the federal Public Service. In addition the program supported federal departments and agencies human resource plans in equity and diversity. An important feature of the SMIP was the Special Measures Initiatives Fund (SMIF) which leveraged an additional $14 million on a cost-shared basis with federal departments. The SMIF program invested $14 million: a total of $28 million since 1993.

Managed, planned, and developed policies and programs under the Employment Equity

programs for the PSC from 1990 - 1993 aimed at stimulating and facilitating meaningful public service employment for designated group members. This included the Technical Aid loans Bank for the Disabled. Programs had a budget of $137 million and 1,730 person-years for a 5-year period.

Throughout his federal public service career, participated on, made presentations to, and advised various departmental and interdepartmental senior level committees and organizations in such areas as labour management, human resources, diversity and equity, rewards and recognition, partnership fund raising, youth and citizenship issues.

Between 1971 and 1973, developed and held training sessions and seminars at Nova Scotia Teachers College focused on increasing teacher effectiveness in multicultural classes.

Employed with the Nova Scotia provincial government and the City of Halifax in the human rights and employment development areas and later, became the Executive Director of the Black United Front, a non-profit provincial organization developing and implementing strategic socio-economic and development initiatives.

Organizational and Human Resource Reform

Delivering the SMIP entailed the development of a new delivery structure for the Public Service Commission (PSC), the Diversity Management Directorate (DMD). This included a full restructuring and realignment of the human resources within the organization with an annual salary budget of some $3 million.

Within two years (1990-1992), achieved 100% office automation and support training of DMD employees from a 14% capacity.

Within two years (Jan. 1986 - March 1987), developed and implemented a comprehensive realignment of resources which lead to the introduction of the Canadian Job Strategy organization which delivered $2.5 billion in labour market program funds. This further involved the development of operational and personnel policies associated with the reorganization affecting some 260 employees.

Throughout the 70's and 80's, managed the delivery of $145 million of federal program funds through a variety of labour market employment development and training programs aimed at unemployed Canadians. During this period of time, successfully negotiated and implemented the first two national contracts with the YMCA and Control Data of Canada ($10 and $5 million respectively) to deliver employment-related skills training to Canadian youth across Canada.

Designed, and delivered workshops focused on human resources and organizational development and processes, learning as well as "Train the Trainer" sessions.

Experience in/with Public/Private Sector Committees/Organizations and Universities/Colleges

Speaking engagements to international/national/provincial public and private sector organizations, as well as universities and colleges, on human resource management issues.

Between 1973 and 1978, held training sessions and seminars at Algonquin College, Faculty of Applied Arts, Continuing Education for Adults, in organizational change, development methodologies, and local development using applied action research techniques.

Member of the United Nations Association in Canada.

Professional member in the World Future Society; an international organization (based in Maryland, USA) of futuristic thinkers and practitioners cutting across a variety of professions and "walks of life".

International Activities

In 1998, was consulted by the United Nations Headquarters in New York on Canadian approaches and strategies that may have some practical application to managing their diverse work force.

In 1998, was the key note speaker at the American Conference Board's 1998 seminar on "Diversity for Global Competitive Advantage". The conference was held in New York, USA.

In 1997, spoke at the World Future Society International Conference in San Francisco, California, on the subject of "Canada... Shaping a Global Future through Diversity".

In 1995, presented a seminar on the topic of " Performance Management in a Diversified Organization Environment " at a meeting of the Commonwealth Association/Public Administration and Management (CAPAM) in Cape Town, South Africa.

In 1994, presented a seminar on "Diversity Management in the Public Service of Canada" at the International Conference of the World Future Society in Atlanta, Georgia.

In 1993, presented seminars on the federal public service human resource management staffing policies, practices and procedures to executive civil servants in Pietersburg, South Africa. The event was sponsored by the South African Public Administration Institute.

In 1991, presented a lecture series on employment equity and diversity management to the British Civil Service Commission, London, England.

In 1991, was the Canadian expert serving as a key note speaker at a Conference in Port Elizabeth, South Africa. The Conference on Affirmative Action in a New South Africa was organized by the Constitutional Committee of the African National Congress (ANC), the University of Western Cape (South Africa), and the Lawyers Committee for Civil Rights (Washington, D.C.). The conference was part of a series of four conferences which led to the development of the Constitution for a new South Africa. The paper tabled was entitled "National Employment Equity Programs: A Canadian Perspective on Their Evolution and Implementation In The Private and Public Sectors"

In 1974, represented the Company of Young Canadians (CYC) in London, England, to study social development organizations similar to CYC and identify learning applicable to the Canadian context.

In 1974, chaired a Commission on "Urban Youth Unemployment - Problems and Solutions", at the International Conference on Social Welfare held in Nairobi, Kenya, Africa. In this instance, represented the Company of Young Canadians and the International Association of Social Workers.